Refund policy

📄 Return & Refund Policy

(Intimate Apparel & Cosmetics)

1️⃣ Intimate Apparel (Bras, Underwear, Shapewear)
Intimate Apparel Return Policy

Due to health and hygiene protection regulations, intimate apparel — including but not limited to bras, underwear, and shapewear — is subject to special return conditions.

Return Eligibility

Intimate apparel is only eligible for return if all of the following conditions are met:

The item has not been worn or tried on

The item has not come into direct contact with the skin

The item is unused, unwashed, and undamaged

The item remains in its original packaging

The return request is submitted within 30 days of delivery

If any of the above conditions are not met, the item is not eligible for return or refund.

Non-Returnable Situations

For hygiene reasons, we do not accept returns or refunds for intimate apparel that:

Has been tried on or worn

Has been removed from original packaging

Shows signs of use, washing, odor, or damage

Is returned due to size selection errors, fit preferences, comfort expectations, or subjective dissatisfaction

Matches the product category and description shown on our website

Goodwill Compensation (No Return Required)

Although returns are not possible once intimate apparel has been tried on, we value customer satisfaction.

As a one-time goodwill gesture, we may offer:

🎁 A discount allowing you to reorder the same or a different item by paying only the product price

🚚 Shipping fees will be waived for this replacement order

Please note:

This is not a free replacement

This is not a refund

This offer is voluntary and discretionary, provided as customer support goodwill

Each order is eligible for one goodwill offer only

2️⃣ Important Legal Notice

Product photos are for reference purposes

Minor differences in color, packaging, or design may occur due to production updates

These do not constitute non-conformity or defect

By completing a purchase, the customer acknowledges and agrees to this policy